Bert Touch Battery Restore Service

Don’t want to buy a new Bert module? Try a one time recovery of your battery with us instead.

It Works

• Take a video of your battery lights when you first turn it on, and send it to: support@boostedusa.com  Please also let us know how long it has been since the battery was working properly.  We'll respond letting you know if your battery has the Red Light of Death (RLOD) and if it's a good candidate for recovery.  

• Purchase the service.

• Send us your Battery and ESC controller. The ESC controller is the component in front of the motors. This will require you to remove the rear trucks and depending on the board, the front trucks.  Send them via traceable means to:
       
         Boosted USA
         821 Francisco Blvd E
         San Rafael, CA 94901
         415-785-8428 
  

• We will diagnose and attempt to clear the RLD error and recover the battery.  

Before You Buy

• This service is currently only for Boosted Extended Range Batteries showing the RLOD error.  We are working on getting fixes for the Rev and SR batteries in the future.

• Extended Range Batteries without RLOD cannot be repaired.

• Service is non-refundable.

• Service includes diagnosis/repair + responsible recycling if recovery isn’t possible.

Note:  This is not a guaranteed repair.  Some battery cells are too damaged or imbalanced to recover or there might be connection errors that we can not resolve.  

If that is the case, we'll give you two options:

• Recycle the Battery with us:  We charge $10 to help offset the battery disposal fee and return shipping of your ESC.  
  
  
• Have Both your Battery and ESC Controller returned to you:  We will deduct the return shipping fee from your original $100 and refund the remainder.  

Please contact us if you have any questions.