Returns

Returns

We want you to love your ride. New, unused items can be returned within 10 days of delivery, as long as they are in their original packaging with all labels, parts and accessories included.

• A 15% restocking fee applies to all returns.
• You are responsible for return shipping costs. We recommend a trackable, insured shipping method.
• Electric bikes, scooters, skateboards and Onewheels must be unridden and unused. Once a vehicle has been ridden, charged and used, or registered, it can't be returned.
• For safety reasons, helmets can't be returned once worn.
• Items that are damaged, used, or missing their original packaging can't be returned.

Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn't shipped, we'll cancel it. Orders that have already shipped follow the return policy above.

Damaged or defective items

If your order arrives damaged or defective, stop using it and email support@boostedusa.com within 7 days of delivery with your order number and photos or video of the problem. Keep all packaging for shipping damage claims. We'll work with you and the manufacturer on a repair, replacement or refund. No restocking fee applies to items that arrive damaged or defective.

How to return an item

1. Request a return authorization (RMA). Email support@boostedusa.com with your name, order number and reason for the return. Please don't send anything back without an RMA number; packages sent without one may be refused.
2. Pack it up. Put the item in its original packaging, write the RMA number on the outside of the box, and ship it to: Boosted USA, 821 Francisco Blvd E, San Rafael, CA 94901.
3. Get your refund. We'll inspect your return and process your refund to the original payment method within 7 days of receiving it. Your bank may take 1 to 2 billing cycles to show it.

Questions? Call 415-785-8428 or email support@boostedusa.com.