FAQs
Questions about e-bikes, electric scooters, electric skateboards, Onewheels or Boosted parts? Here are the answers we give most often. Still stuck? Call 415-785-8428 or email support@boostedusa.com.
Shopping & stores
Who is Boosted USA?
Boosted USA is a Bay Area electric vehicle shop. We sell in-stock electric bikes, electric scooters, electric skateboards and Onewheels from brands like Super73, Segway, Dualtron, Evolve and Onewheel. We also bought the remaining inventory of Boosted Boards after Boosted shut down, so we're the place for original Boosted parts and accessories.
Where are you located? Can I see products in person?
Boosted USA ships from 821 Francisco Blvd E, San Rafael, CA 94901, home of Last Mile Marin. You can see and demo select e-bikes, scooters and electric skateboards at Last Mile Marin or at Last Mile SF, 364 Hayes St, San Francisco. See our store locations for details.
Can I test ride before I buy?
Yes. Stop by Last Mile SF or Last Mile Marin to demo select e-bikes, electric scooters and electric skateboards. Call ahead if you want to try a specific model: Marin 415-785-8428, SF 415-678-5273.
Which electric scooter or e-bike is right for me?
It depends on your commute, terrain and budget. Single-motor scooters are lighter, cheaper and great on flatter routes; dual-motor scooters climb hills and keep up with traffic. Call us at 415-785-8428 or email support@boostedusa.com and we'll help you pick.
Do you offer financing?
Yes. You can pay over time with Shop Pay Installments or Klarna at checkout, subject to approval.
Do you offer protection plans?
Yes. Extend protection plans are available on eligible products. You can add one from the product page or your cart.
I'm a retailer. Can I buy wholesale?
Email support@boostedusa.com and tell us what you're looking for.
Shipping
Do you offer free shipping?
Yes. Orders of $99 or more ship free within the contiguous United States, excluding electric bikes, e-motos and other oversized items. Orders under $99 ship for a flat $15.
How fast do orders ship?
Most orders ship within one business day by UPS or FedEx Ground. Expedited shipping usually isn't available because of battery shipping rules. Scooters, skateboards, e-bikes and orders of $150 or more may require a signature on delivery.
How much does it cost to ship an electric bike?
E-bikes and e-motos usually ship by freight. Your rate is calculated at checkout from your ZIP code, and freight typically runs about $300 to $600 depending on the product and destination. If the final cost is different, we'll contact you before the order ships so you can approve it or cancel for a full refund.
Where do you ship? Do you ship to Canada, Alaska or Hawaii?
We ship within the contiguous United States and to Canada. Canadian orders ship by UPS for a flat $70 USD (orders up to $500) or $150 USD (orders over $500), and duties, taxes and brokerage fees are paid on delivery. Carriers restrict shipping lithium batteries by air, so Alaska, Hawaii and other countries generally aren't available. See our shipping policy for details.
Can I use a freight forwarder?
Please don't. Carriers often reject batteries, boards and scooters sent through forwarders. If an order is rejected and returned to us, we refund it minus $200 per unit to cover return and rerouting costs.
Returns & warranty
What is your return policy?
Unused items in new condition can be returned within 10 days with a return authorization (RMA). A restocking fee and return shipping apply, and helmets can't be returned once worn. See our full refund policy.
What warranty comes with my purchase?
New e-bikes, scooters, skateboards and Onewheels carry the original manufacturer's warranty, and we help you with the warranty process. Original Boosted products we sell are covered for 60 days against defects in materials and workmanship. See our warranty page.
My product arrived damaged or defective. What should I do?
Stop using it and email support@boostedusa.com with your order number, serial number (if there is one) and photos or a video of the problem. Keep all packaging if there's shipping damage. We'll get you sorted out.
Boosted boards & parts
Are your Boosted products original?
Yes. We bought the remaining Boosted inventory after the company shut down, and it came direct from Boosted.
Will out-of-stock Boosted parts come back?
Usually not. Boosted's IP was sold, so no new Boosted products are being made. We sell what's left, and once an item sells out it's gone for good. Add your email to the "notify me" box on a product page and we'll let you know if we find more.
Can you honor my original Boosted warranty?
No. Boosted was a different company and its warranties ended with it. We're still happy to help with service, parts, chargers and advice. Email info@boostedusa.com.
Can you help repair my Boosted board or Rev?
Yes. Email info@boostedusa.com with photos or a video of the issue. We'll help you diagnose it, find the right spare parts and let you know about repair options. For mail-in repairs, you cover shipping both ways.